You may receive a refund if the following applies to you
- You have not used the access your purchase granted, or — if you were given a Key — you have not claimed it
- Your purchase was made in the last 14 days
If all of the above applies to you, please get in touch with us.
If you have already used your access
If you have already used the Sniping Bot — or claimed your Key — and would like to request a refund, please get in contact with us. However, in this case, the decision to refund the payment is up to us, depending on the validity of your reason.
What a refund does to your Account
Your Account, login and Order history are always kept — a refund never deletes them. A refund removes the access that the refunded Order granted. If that Order upgraded you to a newer Game Edition, your Account reverts to the Edition you held before it.